Getting Started
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Configuration
Customize alerts and notifications.
Features
Learn what Stock Sentry can do.
Troubleshooting
Resolve common issues quickly.
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Contact Support →Troubleshooting
5 min read
Troubleshooting: Not Receiving Alerts
If you're not receiving expected inventory alerts, follow these troubleshooting steps.
Check Alert Settings
- Navigate to Settings
- Verify Alert Thresholds are configured
- Ensure Email Notifications are enabled
- Check that severity levels are selected
Verify Email Settings
Check Spam Folder
Alerts may be filtered as spam. Check your:
- Spam/Junk folder
- Promotions tab (Gmail)
- Clutter folder (Outlook)
Solution: Add alerts@stocksentry.retailforge.app to contacts
Verify Email Address
- Go to Settings
- Check email address is correct
- Update if needed
- Save changes
Check Product Status
Alerts only generate for products that meet ALL criteria:
Requirements
- [YES] Product is active in Shopify
- [YES] Inventory is tracked for the variant
- [YES] Product has sales history (3 or more sales in lookback period)
- [YES] Current stock is below threshold
- [YES] Velocity calculation is possible
Common Issues
- No sales history: New products don't have data yet
- Inventory not tracked: Enable tracking in Shopify
- Stock above threshold: Product is healthy
- Product archived: Inactive products excluded
Check Velocity Data
If a product should alert but doesn't:
- View product in dashboard
- Check Daily Velocity column
- Verify sales in last 14 days
- Confirm current stock level
Manual Recalculation
Force Stock Sentry to recalculate:
- Navigate to Settings
- Scroll to "Advanced"
- Click Recalculate All Alerts
- Wait 2-3 minutes for completion
Still Not Working?
Contact support with:
- Product name and SKU
- Expected vs actual behavior
- Screenshot of Settings page
- Recent order history